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ITIL V.3 and ITIL 2011. The changed process and the reason of change

Istanbul University IU Information Technology Management and Standards  Homework 2

Group Member :  

Ömer ÖZDEMİR  –  1306110096

Murat BAYRAKTAR – 1306090096

İlyas YILMAZ – 1306110007

İsmail KARATEPE  -1306100106

Aytaç CİCİ – 1306090105

SUBJECT :  ITIL V.3 and ITIL 2011. The changed process and the reason of change

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